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Case Study
Technology Adoption
Transforming Communication and Reporting with ZenDesk Implementation
Challenge
Our company partner struggled with inefficiency due to running everything through a shared Gmail inbox. This setup lacked reporting capabilities, consistency, and proper process management.
Solution
Systato implemented ZenDesk as their ticketing and reporting platform, migrating existing communications seamlessly. This transition allowed the multi-division team to share resources while maintaining individualized processes through automation.
Results
- With division-based reporting configurations, HW achieved streamlined communication, better process management, and improved efficiency across the board.
client testimonial