Case Study
Customer Success & Tech Support

Streamlining Real Estate Operations with Expert Support and Quick Resolutions

Challenge

Our company partner faced a significant challenge with high turnover and budget constraints, making it difficult to hire and retain expert staff. Frequent changes in tools added to the complexity, making staff training a constant struggle.

Solution

Systato stepped in with knowledgeable staff experienced in real estate, enhancing the agent experience through onboarding, retention, and growth processes. We absorbed tasks like troubleshooting, marketing enhancements, tech adoption, and product training. This approach transformed brokerages' views, seeing our team as peers.

Results

  • A perfect CSAT score
  • Over 2,600 positive reviews
  • Same-day ticket resolutions, and rapid initial responses
client testimonial

“Working with Systato has been game-changing.”

SVP Customer Experience

Get started now

Take your business performance to the next level

Book a Call